These Terms of Service ("Terms") govern access to and use of the Cohiva platform, including the Cohiva Central identity service and every Cohiva product (currently Complex, Culture, Crunch, Campaign, Sign, Campus, Quorum and Control, together the "Products"). By creating a Cohiva account, subscribing to a Product, or otherwise using any Cohiva service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent ("Customer", "you").
If you do not agree to these Terms, do not create an account or use the Products.
1. The Cohiva platform
Cohiva is an integrated operating platform for multi-site businesses. Cohiva Central provides a single sign-on identity, membership and billing layer shared across the Products; each Product is a separate application that a Customer may subscribe to independently. These Terms apply to Central and to every Product unless a specific Product presents its own supplemental terms at the point of subscription, in which case both apply and the supplemental terms govern any conflict for that Product.
2. Accounts
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity that occurs under your Central identity and for any user you invite or provision within your organisation's tenant. Tell us promptly at hello@cohiva.com if you suspect unauthorised access to your account.
3. Subscriptions and fees
Paid Products are billed on the plan and cycle shown at checkout or in your Central billing settings. Except where required by law or stated otherwise in an order, fees are non-refundable and charges continue until a subscription is cancelled. We may change pricing for future billing cycles with reasonable notice through the Product or by email.
4. Your data
As between you and Cohiva, you own the data you or your users submit to a Product ("Customer Data"). You grant Cohiva a licence to host, process and transmit Customer Data solely to provide, secure and support the Products. Each Customer's Data is stored in an isolated, per-tenant database; we do not use Customer Data to train models or share it with other Customers. See our Privacy Policy for how we handle personal information.
5. Acceptable use
You agree not to, and not to permit any user to:
- reverse engineer, decompile or attempt to extract source code from the Products, except where the law gives you that right despite this restriction;
- probe, scan or test the vulnerability of the platform without prior written permission;
- use the Products to store or transmit unlawful, infringing or malicious content, or to violate another person's privacy or rights;
- interfere with or disrupt the integrity or performance of the Products or the data they contain;
- resell, sublicense or provide the Products to a third party as a stand-alone service without our written consent; or
- circumvent usage limits, authentication, or access controls.
6. Intellectual property
Cohiva and its licensors retain all right, title and interest in the platform, the Products and their underlying software, including all improvements and feedback incorporated into them. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Products for your internal business purposes during your subscription. All trademarks, logos and brand names of Cohiva and its Products are the property of Cohiva or its licensors.
7. Third-party services
Products may integrate with or link to third-party services (payment processors, calendars, messaging providers and similar tools). Your use of those services is governed by their own terms; Cohiva is not responsible for third-party services we do not control.
8. Confidentiality
Each party may access non-public information of the other in connection with these Terms ("Confidential Information"). Each party will use the other's Confidential Information only to perform its obligations here, and will protect it with at least the same care it uses for its own confidential information of similar importance, but no less than reasonable care.
9. Disclaimers
The Products are provided "as is" and "as available". To the maximum extent permitted by law, Cohiva disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes or limits a guarantee, warranty or right that cannot lawfully be excluded, including under the Australian Consumer Law.
10. Limitation of liability
To the maximum extent permitted by law, Cohiva will not be liable for indirect, incidental, special, consequential or exemplary damages, or for lost profits, revenue or data, arising out of or relating to these Terms or the Products, even if advised of the possibility of such damages. Cohiva's total liability arising out of or relating to these Terms will not exceed the amount you paid Cohiva for the Product giving rise to the claim in the twelve months before the claim arose.
11. Term and termination
These Terms apply for as long as you hold a Cohiva account or an active subscription. Either party may terminate a subscription in accordance with the order or plan terms presented at checkout. We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within a reasonable period after notice, or immediately where necessary to protect the platform or other Customers. On termination, your right to access the affected Product ends; we will make Customer Data available for export for a reasonable period as described in the Product's own documentation.
12. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date above and, where appropriate, notify you through the Products or by email. Continued use of a Product after a change takes effect constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles, and the parties submit to the exclusive jurisdiction of its courts, except where local law requires otherwise.
14. Contact
Questions about these Terms can be sent to hello@cohiva.com.